Kennet Community Radio

Shop Terms – 1st January 2026

Buying Kennet Radio merchandise helps to fund the station and the community radio service we provide to West Berkshire.

Thank you.

These terms explain how buying from us works, and what to do if you are not happy with something you have bought.

1. About these terms

1.1 What these terms cover. These terms apply when you buy Kennet Radio merchandise from us, whether online, by phone or email, or in person at one of our events.

1.2 Who we are. Kennet Community Radio (“Kennet Radio”, “we” or “us”) is a company limited by guarantee registered in England and Wales, company number 08252772, with its registered office at Broadway House, 4-8 The Broadway, Newbury RG14 1BA. Our VAT number is GB 172 3864 94. You can contact us at gear@kennetradio.com or on 01635 762111.

1.3 Your legal rights. Your legal rights as a consumer apply in addition to these terms. For advice on your rights, contact Citizens Advice.

2. Ordering and paying

2.1 Prices. Our prices include VAT. Any delivery charge is shown before you pay.

2.2 When your order is accepted. When you place an order online, we will email you to acknowledge it. The contract between us is made when we email you to confirm that we have accepted your order, or that we have dispatched it.

2.3 If we cannot accept your order. If an item is out of stock, or we cannot accept your order for another reason, we will tell you and refund anything you have paid.

2.4 Price errors. If we find that the price of an item you have ordered was wrong, we will tell you before we dispatch it. You can then go ahead at the correct price or cancel the order for a full refund.

2.5 Payment. You can pay by the methods shown at checkout. Card payments are processed by our payment provider, and we do not see or keep your full card details.

3. Delivery

3.1 Where and when. We deliver to addresses in the UK. We will tell you the expected delivery time when you order, and we will deliver within 30 days unless we agree otherwise with you.

3.2 Late delivery. If we do not deliver within 30 days, or by a date we agreed was essential, you may cancel the order and we will refund you in full.

3.3 When the goods become yours. The goods are your responsibility from the time they are delivered to you or to someone you have nominated. They become yours once we have received payment in full.

4. Changing your mind

4.1 Buying online, by phone or by email. You have 21 days from the day you receive the goods to tell us that you want to cancel. This is longer than the 14 days the law requires. If you cancel before we dispatch the goods, we will refund you in full within 14 days.

4.2 Buying in person at our events. We offer the same 21 days on goods bought from us in person.

4.3 How to cancel. Email gear@kennetradio.com, call 01635 762111, or send us the cancellation form at the end of these terms. You must then return the goods to us within 14 days of telling us.

4.4 Return postage. You pay the cost of returning goods when you have changed your mind. Please package them carefully.

4.5 Condition of returned goods. You may handle goods and try them on as you would in a shop. If they have been used beyond that, for example worn or washed, we may reduce your refund to reflect the loss in value.

4.6 Your refund. We will refund the price you paid and the cost of our standard delivery. If you chose a faster delivery option, we will refund the standard delivery cost only. We will refund you within 14 days of receiving the goods back, or of you giving us evidence that you have sent them, whichever is sooner, using the same payment method you used.

4.7 Goods you cannot return for a change of mind. You cannot return goods made or personalised to your own specification, or sealed audio or hygiene items such as earphones once you have unsealed them, unless they are faulty.

5. Faulty or misdescribed goods

5.1 What we promise. The goods we sell must match their description, be of satisfactory quality and be fit for purpose.

5.2 If something is wrong. If goods are faulty or not as described, please contact us. You can return them for a full refund, or we will repair or replace them if you prefer. We will pay the cost of returning them to us.

6. Our responsibility to you

6.1 If we break these terms or are negligent, we are responsible for loss you suffer that is a foreseeable result. We are not responsible for loss that was not foreseeable.

6.2 We sell our goods for private use. We are not responsible for any loss of business or profit.

6.3 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for defective products under the Consumer Protection Act 1987, or for your legal rights in relation to the goods.

7. Questions, complaints and law

7.1 If you have a question about an order, please contact us at gear@kennetradio.com or on 01635 762111. If you have a complaint, please email feedback@kennetradio.com.

7.2 These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Cancellation form

Complete and return this form only if you wish to cancel your order.

To: Kennet Community Radio, Broadway House, 4-8 The Broadway, Newbury RG14 1BA; gear@kennetradio.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.